Introducing us…
Shield Security Service are specialists in manned security we administer all technical, operational, personnel and control functions nationwide, from our Headquarters situated in Neath, under the personal supervision of the Director.
Our services include:
- Manned security, including uniformed officers, retail security and loss prevention officers
- Keyholding and alarm response
- Mobile patrols
We at Shield Security Service are dedicated to providing the best service possible using people trained to the highest degree; we endeavour to give the same professional, reliable and dedicated service too all of our clients, regardless of the scale of our contract with them.
Our existing clients have not only come to expect, but demand a quality client service from us. Our operations management team fulfils this expectation, and are on call 24 hours a day, 7 days a week and 52 weeks a year.
What’s going on
New website launch imminent 23rd Jan
We’re happy to announce that the new Shield Security Service website is almost ready to go. There’s still a few bits and pieces to finish off, so please bear with us if you have any problems, but we’d very much like to hear from you if that does happ … Continue reading →
Call us on 01792 323000
Shield Security Service holds SIA approved contractor status for the provision of Security Guarding and Key Holding Services.
What we do
For the Retail sector
Shield Security Service is an industry leader in providing SlA Security Officers and Public Liaison Officers for the Retail sector. Not only is our staff trained to protect our clients’ businesses, but to also provide a safe and enjoyable experience for all visitors to our clients’ retail outlets.
We have a variety of service offerings to cover all aspects of Retail sector security, no matter how big or small the requirement. Click our services below to find out more.
- Shopping Centres
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Our most extensive security offering covers all aspects of security and personnel delivery for Shopping Centres. Not only is our staff trained to protect our clients but also to provide a safe and enjoyable experience for all visitors to the shopping centres.
We offer a bespoke service fashioned to each individual client and site. This ensures our staff can adapt and rise to any challenge that can occur on a day-to-day basis. This service can comprise many components including, but not limited to:
- Frontline customer service
- Fire & Safety
- First Aid Training
- Car park protection
- Dealing with anti-social behaviour
- Retail Security Officers
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Retail Security Officers are normally engaged in a wide range of retail locations such as shopping precincts, supermarkets, chain stores, department stores and individual single outlets where the range of merchandise for sale are extensive. All assignments are different and it is essential for the Retail Security Officer to have a clear understanding of the layout of the retail premises and knowledge of the local vicinity in which they are employed if they are to perform their duties effectively.
Our officers are trained in a wide variety of tasks across various assignments. They have integrity and are able to manage change and problems effectively and can confidently control situations as they occur whilst carrying out their duties.
All Shield Security Service Retail Officers are trained to the highest standard and are licensed by the Security Industry Authority.
- Loss Prevention Officer
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A Loss Prevention Officer (LPO) is employed to deter and detect theft in retail outlets. Their duties include patrolling stores in the role of an ordinary shopper, watching for shoplifters. The LPO follows any shopper behaving suspiciously, and keeps records of such observation. The key difference between a LPO and a Retail Officer is that the former’s role is covert. If they observe any individual stealing, they may arrest.
As with our Retail Officers, all Shield Security Service LPOs are trained to the highest standard and are licensed by the Security Industry Authority.
Other Security Services
Shield Security Service also offer a variety of additional security services for more general applications.
- Uniformed Static Security Officers
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High profile Static Officers provide peace of mind for owners of building sites, shopping centres, office blocks and wherever there is a need for high profile uniform security officers. Combined with our Keyholding service, Mobile Patrols and Loss Prevention Officers, it makes us a one-stop-shop for all your security requirements.
- Keyholding & Alarm Response
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Shield Security Service provides a high quality service to business premises. The Keyholding service we provide is a valued benefit to any business looking at providing protection to their assets against any risk.
Our Keyholding supervisors respond to any emergency 24 hours a day, 7 days a week to offer you peace of mind.
As your nominated professional keyholders for your intruder or fire, upon notification of activation we will dispatch a SIA security officer to attend. Upon arrival, they execute a thorough external check of the premises and then investigate the cause of the activation. If required, we will liaise with the necessary security company to reset the system and leave the property secure.
In the event of a serious incident, such as burglary fire or flood, we will remain on site and manage the situation as required, for example liaise with the emergency services, boarding, glazing and locksmiths companies, and only leave the property once it is re-secured, or upon your instructions.
- Mobile Patrols
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Shield Security Service can provide mobile patrols tailor-made to suit your requirements, which could be combined with our professional keyholding service. Each patrol contract is designed to suit the site, from external patrols at random times to thorough internal patrols at set times to ensure a visible deterrent exists to any would be troublemaker or opportunists in the area.
Who we are
Shield Security Service was established in 1986 and its Director and employees have many years of experience within Military, Police and the Security industry. Specialising in manned security, we administer all technical, operational, personnel and control functions across South Wales and nationwide, from our Headquarters situated in Neath, under the personal supervision of the Director.
Our main strengths are the quality of personnel selection, training and high standard of supervision and management.
As a SIA approved contractor*, we have special dispensation to deploy staff who have completed their training and are waiting for their SIA licence to be processed. We can therefore offer greater flexibility and operational effectiveness when supplying security services. Visit the SIA website at www.sia.homeoffice.gov.uk for more information. * Shield Security Service holds SIA approved contractor status for the provision of Security Guarding and Key Holding Services.www.sia.homeoffice.gov.uk
We also confirm our compliance with the code of practice for the security industry and manned guarding services through the national recognition of the BS EN ISO 9001:2000 award for the training, vetting and continued professional development of our staff.
We always pride ourselves on providing a total service to our clients, and consider ourselves to be flexible and make every effort possible to meet all requests for extra cover. Importantly, we do not charge a premium for services at weekends or at night. Additionally, we aim to carry extra staff in each region to cover holidays, sickness and absence from work.
What’s going on with us?
For the latest developments within our company, head over to the Shield Security Service blog and see what’s going on with us. You can also connect with us on Linked In; visit our profile at uk.linkedin.com/in/shieldsecurityservice.
Mission Statement
Since establishing the company, our ethos has been “Not to seek to be the biggest or most profitable company, but to be the best.”
The Director and staff within Shield Security Service believe in this and strive to exceed expectations in all goals and aims. We will not compromise quality for quantity in either the short or long term future.
More about Shield Security Service
A core part of our standards of excellence are our people. You can find out more about our training policy, recruitment and vetting processes from the links below.
- Training policy
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Training within Shield Security Service is a continuous process and it is our policy to identify skills and aptitudes and to encourage staff in the development of their careers. As a result of that policy, the majority of supervisory and management positions have been filled from promotion within the company.
Training of our staff is an ongoing process after completion of induction training and individuals’ on-site training to confirm specific client requirements as applicable. These include the following:
- Fire tour and evacuation procedure
- Store unlocking/lock up procedures
- Liaison with management, store detectives, supervision
- Communication (radio, pager, store links, street pager)
- Tannoy and security codes
- Access Control
- Stock checks of high value goods
- Internal dishonesty procedure
- Reception site duties
- Emergency contacts
- Utility call out procedures – gas, electricity, etc.
- Use of Fire and Intruder Alarms
- Alarm operation procedure
Please note this list is not exhaustive.
Additionally, Shield Security Service is committed to train and develop all members of staff so that they can contribute fully to the business and progress to their best abilities. We provide:
- All necessary training for all recruits
- Training in the needs of specific client
- Specific supervisory and management training, with the emphasis on leadership
- Training to meet changing demands and to improve continuously the quality of work we provide
- Recruitment
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All recruitment is carried out on a one-to-one basis by our own Recruitment Department at job centres around the country. We do not take group interviews or use recruitment agencies.
All recruiters use a standardised recruiting procedure in order to select the highest calibre of candidates for the training with Shield Security Service. They are responsible to their area manager on all aspects of recruiting and liaise directly with him.
Each recruiter is responsible for booking their job centre interview locations. Through close liaison, job centre management and staff have a clear understanding of our requirement and the quality of staff needed. Shield Security Service has tested, and enjoys, a good working relationship with the job centre network management and staff.
All interviews are formal and polite and the candidates are encouraged to speak freely about themselves. We advise candidates that their employment history will be thoroughly vetted. Before we offer a candidate employment the recruiter must satisfy his or herself that they fit the company image, that they are confident, literate and able to write well enough to keep legible notebooks and write formed statement and reports. In addition they must be able to communicate well under pressure.
If you wish to apply for any vacancies should they arise, please download and complete our application form and we shall keep your details on record.
- Vetting
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The background and full work history of all personnel is thoroughly checked to ensure that they have the highest standards of honesty, integrity and reliability. This is achieved by close liaison with recruiters in the field providing them with advice on issues such as employment of foreign nationals, previous convictions, etc.
All candidates’ application forms are pre-screened to verify past employment and identify gaps in work history. Full identity checks are carried out with relevant documents such as passports, birth certificates and forces discharge papers being carefully examined.
Our is to provide equal opportunity to all members of staff and to applicants for employment regardless of sex, racial origin, religion, marital status or disability. We will actively pursue the promotion of equal opportunity throughout the tenure of any contract. To this end the company will encourage all members of staff to take advantage of suitable opportunities for training and advancement.
Like what you see?
If you’re interested in what Shield Security Service can do for you, please feel free to get in touch or request a quotation – we’d like to hear from you!
How we work
Shield Security Service prides itself on providing a total service to our clients. We consider ourselves to be flexible and make every effort possible to meet all requests for extra cover. Importantly, Shield Security Service does not charge a premium for services at weekends or at night. Shield Security Service aims to carry extra staff in each region to cover holidays, sickness and absence from work.
Upon beginning a new service contract with our clients, Shield Security Service management visit each location and fulfil four functions:
- It allows the client to give an appraisal of the guard’s performance and address any problems
- Work practices can change and the demands placed upon the guards can alter. Following discussions with the client the guard’s duties can be tailored accordingly
- The guard can be brought up to date on Shield Security Service matters, thus preventing him/her from becoming too detached from the company
- The guards can express any concerns that he or she may have
Our operations are managed from our control room within Head Office. Manned 24 hours a day, 7 days a week, 52 weeks of the year, our team of skilled and experienced personnel are on hand to offer advice and assistance to our guards and clients. Request for support should be made through the Control Room:
- Telephone: 01792 323000
- Fax: 01792 323567
- E-mail: control@shieldsecurityservice.co.uk
Policy documents
The following additional information is available to download in Adobe PDF format.
Shield Security Service holds SIA approved contractor status for the provision of Security Guarding and Key Holding Services.